Thursday, September 15, 2005

levels of knowing & networking

SNA: who knows who

COO SNA: who you think they know

KNETS: what you think they know

WHAT we know you... ad infinitum

Visibility drives down transaction costs
Reputation based on connections. Establishing ID a problem now.

for transactions
for trust
for communication
for power

Problems if these are not in sync

Traction: Groups with goals

CRM = customer exploitation management

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