Bias alert. I find Don Norman's work awesome. The Design of Everyday Things lifted the burden of clutziness from my shoulders. Emotional Design added concepts from Drucker and Ted Leavitt that beauty is in the eye of the beholder. My concept of the augmented learner shared a perspective with Don's Things That Make Us Smart. I was already chock full of Silicon Valley marketing concepts, so I didn't get much from The Invisible Computer. Turn Signals Are the Facial Expressions of Automobiles opens with a bunch of parents watching a school play. The dads will never see the real thing, because they are all looking at the tiny screens in their video cams. This came back to me just yesterday:

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